Booking Changes and Charges
When you make a reservation through TripInitiator.com, please note that any modifications or cancellations may be subject to fees imposed by airlines, hotels, cruise lines, or other travel providers. These charges vary depending on the provider, type of travel, and specific booking conditions. In most cases, amendments must be requested at least 72 hours before your scheduled departure, though some providers may have different timelines. To avoid unexpected costs, we strongly recommend contacting our customer support team to review the rules that apply to your particular booking.
Ticket Refund Rules
The majority of tickets booked via TripInitiator.com are non-refundable, in accordance with the policies of our travel partners. If your fare allows cancellations, you may receive a travel credit with the same provider and traveler name, subject to their expiration rules and conditions. All cancellations must be processed before the scheduled departure—cancellations requested after departure are typically not permitted. Should you use a credit for a new booking, you will be responsible for any fare difference. Our support team is always available to explain the restrictions and guide you through the process.
Cancellation Fees and Refund Eligibility
Below is a general overview of how cancellation penalties are applied based on when you cancel your booking:
| Days Before Departure | Cancellation Fee | Refund Eligibility |
|---|---|---|
| 90+ days | No penalty (Full refund) | ✅ Full refund (minus non-refundable deposits) |
| 89–75 days | Deposit forfeited | ❌ No refund of deposit |
| 74–61 days | 50% of the fare | ❌ Partial refund |
| 60–31 days | 75% of the fare | ❌ Small refund, if any |
| 30–0 days | 100% of the fare | ❌ No refund (full penalty) |
Refund Eligibility and Process
To be eligible for a refund, your ticket or package must have fare rules that allow cancellations, and you must submit a refund request through TripInitiator.com. Please note that “no show” bookings (failing to board your flight, hotel, or service) are generally non-refundable. While we may request waivers from travel providers on your behalf, approval is entirely at the provider’s discretion.
Once your request is submitted, you will receive an email acknowledgment with a tracking number. This confirms that we have received your request, but it does not mean the refund has been approved.
If approved, refunds will follow provider policies and may take 60–90 days to reflect on your payment statement. Please be aware that supplier penalties are often deducted from the refund amount. Our service and booking fees are non-refundable, and in some cases, an additional per-passenger, per-ticket service fee may apply to process an approved refund. If your provider declines the refund, we will return any applicable post-ticketing service fees within 21 business days.
