Car Rental – Damage Management Policy
At Tripinitiator.com, we understand that most renters drive responsibly and that accidents are rare. However, in the unlikely event that damage occurs to your rental vehicle, it is important to know how such situations will be managed.
This Damage Management Policy outlines how charges may apply in case of damage to your rental vehicle. Please also review our full Terms & Conditions for complete details.
Liability for Damage
Your responsibility for vehicle damage depends on the type of rental protection coverage you have selected at the time of booking.
- In some cases, you may not be liable at all.
- In other cases, you may only be partially responsible.
For complete coverage information, please refer to our Terms & Conditions.
Types of Damage
Damage charges vary depending on the severity and nature of the damage:
- Light Damage – Minor scratches, dents, or chips to the vehicle; or loss/damage of keys, accessories, or documents.
- Tyre Replacement – Damage requiring the replacement of a tyre with a new one.
- Serious Damage – Any damage beyond light damage or tyre replacement but not considered a total loss.
- Total Loss – When the vehicle is deemed beyond repair or uneconomical to fix.
Damage Identified During Vehicle Return
When you return the vehicle, our team will inspect it in your presence:
Light Damage
- If minor damage is found and you acknowledge it by signing the return statement, we will issue an invoice.
- Charges will include the Light Damage Administration Fee as per our Tariff Guide.
Serious Damage or Total Loss
- If serious damage is identified or suspected, we will provide:
- A vehicle return statement with details
- Photos of the damage
- An invoice including:
- Applicable Administration Charges (Serious Damage, Tyre, or Windscreen)
- Engineer’s Assessment Fee (except for tyre/windscreen damage)
- Loss of use charge for vehicle downtime
Damage Identified After Rental Completion
If damage is discovered during post-rental inspection (after you have left):
- We will provide:
- A detailed return statement
- Photographic evidence
- An invoice including relevant Administration Charges, Engineer’s Fees (if applicable), and loss of use charges.
Claims & Disputes
If you disagree with the charges or wish to raise a query:
- You must contact us within 14 days of receiving the damage documentation.
- If we do not hear from you within this period, we may proceed with invoicing the charges.
For questions about your damage invoice, please reach out to:
